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General
What is HelioPIXS?
What is HelioPIXS?
Well, we're glad you asked! We're a small, family-owned business based in beautiful Vancouver, British Columbia, Canada.
HelioPIXS was born out of a simple idea: to bring our most meaningful memories out of the depths of our phones and back into our everyday lives.
And it all started because our founder, Erica, had way too many photos on her phone (we’re talking thousands). Most of them were screenshots or duplicates… and the ones that actually meant something? Totally buried. She was finding it hard to find, let alone, reconnect with her favourite memories — the ones that made her smile, laugh, or tear up in the best way.
So, she started turning her most meaningful photos into magnets. Something simple, fun, and creative to put around the house — so those little moments she loved weren’t stuck in a digital void, but part of her day again.
What began as a personal project quickly turned into something more: a way to help others re-experience their best moments. At HelioPIXS, we believe those moments deserve to be seen, felt, and celebrated everyday, not buried deep in your camera roll rarely to be re-visited.
Thanks for being here and supporting our little dream!
Why are you called HelioPIXS?
Why are you called HelioPIXS?
Ah, if we got a dollar every time someone asked us this 😉. HelioPIXS is a nod to both the past and present, blending the magic of old-school photography with the convenience of modern tech:
"Helio" is a nod to heliography which is the process used to take the world’s very first surviving photograph back in 1826. It’s our way of tipping the hat to the roots of photography and the timelessness of printed images.
"PIXS" is a playful spin on pixels, the tiny building blocks of today’s digital photos. And of course, a casual way of saying “pics” or “pictures.”
Shipping
Where do you ship?
Where do you ship?
We currently ship to Canada and the U.S. We're working on adding more shipping destinations so, stay tuned!
How much is shipping?
How much is shipping?
All orders with a set of 6 photo magnets ship free! If you order less than 6 magnets, shipping will be calculated at check-out.
How long does shipping take?
How long does shipping take?
Good question! That depends on the destination:
- For the U.S., orders are generally delivered within 2 - 6 business days from the date of shipment
- For Canada, orders are generally delivered within 2 - 8 business days from the date of shipment.
A quick heads up that those are approximate timelines given to us by our partner carriers and we unfortunately can’t guarantee shipping timelines as they can be affected by factors beyond our control.
Orders
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, GPay and Apple Pay.
How long will it take you to process my order?
How long will it take you to process my order?
All orders are processed and made within 2 business days. A quick heads up that orders are not processed or shipped on weekends or holidays. If we’re experiencing a high volume of orders, shipments may be delayed by a few days. But don’t worry, we’ll let you know by e-mail if that’s the case.
When can I expect to receive my order?
When can I expect to receive my order?
Great question and we’re just as excited for you to receive your order! We aim to get your order processed, made and shipped within 2 business days.
From there, it'll depend on where you're based:
- For the U.S., orders are generally delivered within 2 - 6 business days from the date of shipment so you can expect to receive your order within 8 business days.
- For Canada, orders are generally delivered within 2 - 8 business days from the date of shipment so you can expect to receive your order within 10 business days.
What if I'm not happy with my order?
What if I'm not happy with my order?
We have a 100% satisfaction guaranteed policy. If you're unhappy with your order for any reason, please contact us HERE and we'll make it right!
How can I track my order?
How can I track my order?
Great question! We're just as excited for you to receive your order as you are. As soon as your order has been shipped, we’ll provide you with either a shipment ID or a carrier tracking number by e-mail.
You can track your order by going to this page HERE and entering either the shipment ID or the carrier tracking number.
Do I have to pay customs/ duties?
Do I have to pay customs/ duties?
Ah yes, a very important question. We’re a proudly Canadian company based in Vancouver, British Columbia and use primarily materials and labour that are North American in origin. If you’re based in the U.S., you may get charged customs/ duties. As much as we would like to absorb those costs, it’s not feasible for a small business like ours. As a result, you are responsible for covering any fees imposed once your order leaves our site.
Do you do wholesale/ bulk orders?
Do you do wholesale/ bulk orders?
Yes, we do! If you're interested in bulk orders, please reach out to us HERE
Return & Exchange Policy
What is your return and exchange policy?
What is your return and exchange policy?
We have a 100% satisfaction guaranteed policy. If you're unhappy with your order for any reason, please contact us HERE and we'll make it right!
