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General
What is HelioPIXS?
What is HelioPIXS?
Well, we're glad you asked! We're a small, family-owned business based in beautiful Vancouver, British Columbia, Canada.
HelioPIXS was born out of a simple idea: to celebrate the moments and people who make life colourful.
It started with a moment our founder, Erica, couldn't stop thinking about.
One evening, after staring at her laptop all day, she sat down to relax and found herself scrolling on her phone in front of the TV. Her husband Jay was sitting right beside her, doing the same thing. Two people who love each other, in the same room, somewhere else entirely.
It sounds small, but the realization hit her hard.
Because it wasn't just that evening. It was the pattern. How easy it had become to let real life slip into the background. How the people and moments that actually fill you up like the late dinners, the trips you still talk about years later, the random Tuesday that somehow turns into one of the best days you can remember kept getting crowded out by screens, schedules, and the low hum of being constantly online.
Life was never meant to be lived through a screen. The best parts will always happen offline, with the people we choose, in the moments we're actually present for.
HelioPIXS exists to celebrate those moments, honour the people who make life feel full and to create a little more space for both.
Why are you called HelioPIXS?
Why are you called HelioPIXS?
Ah, if we got a dollar every time someone asked us this 😉. HelioPIXS is a nod to both the past and present, blending the magic of old-school photography with the convenience of modern tech:
"Helio" is a nod to heliography which is the process used to take the world’s very first surviving photograph back in 1826. It’s our way of tipping the hat to the roots of photography and the timelessness of printed images.
"PIXS" is a playful spin on pixels, the tiny building blocks of today’s digital photos. And of course, a casual way of saying “pics” or “pictures.”
Shipping
Where do you ship?
Where do you ship?
We currently ship to Canada and the continental U.S. We're working on adding more shipping destinations so, stay tuned!
How much is shipping?
How much is shipping?
All orders with a set of 6 photo magnets get free standard shipping! If you order less than 6 magnets, shipping will be calculated at check-out.
How long does shipping take?
How long does shipping take?
Good question! That depends on the destination:
- For the U.S., orders are generally delivered within 2 - 6 business days from the date of shipment
- For Canada, orders are generally delivered within 2 - 8 business days from the date of shipment.
A quick heads up that those are approximate timelines given to us by our partner carriers and we unfortunately can’t guarantee shipping timelines as they can be affected by factors beyond our control.
Orders
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, Google Pay and Apple Pay.
How long will it take you to process and ship my order?
How long will it take you to process and ship my order?
We aim to have orders are processed, made and shipped within 2 business days. Orders are not processed or shipped on weekends or holidays. At times, orders may take longer to process and make if we’re experiencing a high volume of orders. But don’t worry, we’ll let you know by e-mail if that’s the case.
When can I expect to receive my order?
When can I expect to receive my order?
We aim to get your order processed, made and shipped within 2 business days.
From there, orders with standard shipping have an arrival window of 2-9 business days from the date of shipment.
- If you live in a major metropolitan area, your order will usually arrive within 4-6 business days from the day you place your order.
- If you live in rural or remote areas, your order will usually arrive within 7-11 business days from the day you place your order.
Please note, as we are based in Canada, US orders usually need 1 additional business day to clear Customs.
What if I'm not happy with my order?
What if I'm not happy with my order?
We have a 100% satisfaction guaranteed policy. If you're unhappy with your order for any reason, please contact us HERE and we'll make it right!
How can I track my order?
How can I track my order?
Great question! We're just as excited for you to receive your order as you are. As soon as your order has been shipped, we’ll provide you with either a shipment ID or a carrier tracking number by e-mail.
You can track your order by going to this page HERE and entering either the shipment ID or the carrier tracking number.
Do I have to pay customs/ duties?
Do I have to pay customs/ duties?
Ah yes, a very important question. We’re a proudly Canadian company based in Vancouver, British Columbia and use materials and labour that are North American in origin. Our goods qualify under CUSMA so you should not have to pay anything extra at the time of order delivery.
Do you do wholesale/ bulk orders?
Do you do wholesale/ bulk orders?
Yes, we do! If you're interested in bulk orders, please reach out to us HERE
Return & Exchange Policy
What is your return and exchange policy?
What is your return and exchange policy?
We have a 100% satisfaction guaranteed policy. If you're unhappy with your order for any reason, please contact us HERE and we'll make it right!


