Return Policy

If we are unable to meet our 100% Satisfaction Guaranteed Policy, we will offer a full refund less the original shipping and handling costs provided such return request is made within 30 calendar days of order delivery with valid proof of purchase. If you wish to request a refund and receive return instructions, please contact us at info@heliopixs.com. Please allow a minimum of 7 business days from confirmation of refund to issue you a refund. Your refund will be credited back to you using the same payment method used to make your original purchase on our Site. Notwithstanding the foregoing, WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE, FINAL SALE OR NON-REFUNDABLE.  

For return requests made after 30 calendar days of order delivery, we do not offer cash refunds and any refunds will be issued in store credit only, or issued as a replacement provided such request is made with valid proof of purchase. If you wish to request a store credit, please contact us at info@heliopixs.com. Please allow a minimum of 7 business days from confirmation of store credit to issue you store credit.

Chargebacks

You agree to provide us fourteen (14) days’ notice to rectify any issues directly with us before submitting and attempting a chargeback with your financial institution or any third-party payment processor we use to process payment on our Site. We reserve the right to present proof of your access and these Terms any third party investigating the dispute. By initiating any chargeback dispute, you expressly agree to return any physical products to our store at your sole expense and forfeit any and all bonuses, affiliate bonuses, or other materials or resources provided to you. We reserve the right to present proof of your access to the Services and your acceptance of these Terms to any third party investigating the dispute

Payment Authorization

If any payment is recurring or made via a payment plan, you authorize our continued access to your financial information stored in any third-party payment processor we may use until your payment has been received in full and in accordance with any other payment terms accepted at the time of checkout.